Collate Data-Driven Insights and Enhance Employee Engagement
What are HR Surveys?
Human resource surveys focus on your employees and customers. HR professionals use surveys to provide a safe space for their people to voice their opinions on a variety of issues. Such as how they communicate with key customers and stakeholders or the quality of the working environment. HR Surveys allow organisations to identify areas of satisfaction and dissatisfaction and provide insights into customer satisfaction, employee morale and loyalty.
Our HR Survey platform is designed specifically for HR professionals to use in a workplace setting. Surveys allow HR professionals to create fully customisable, action-orientated workplace surveys that measure employee engagement and satisfaction, the organisational climate, and customer satisfaction.
A survey gathers information from a specified group of respondents or everyone from an organisation, relative to crucial business criteria. The survey provides insight into how employees feel about certain aspects of an organisation anonymously. This includes factors such as culture, engagement, and climate. The survey results enable organisations to formulate an action and development plan to enhance performance.
Our survey platform is straightforward and easy to use. It eliminates administrative frustrations by automating the process and collating the results. The questionnaire collects individual opinions objectively and organises them in ways that best fit your needs. Design your surveys to understand a specific team or organisation's strengths, opportunities and development areas. Gather information on the culture of your organisation. Analyse the level of dedication your employees feel toward their role and organisation.
The flexibility of the online platform FinxS allows you to create customised workplace surveys to suit your specific business goals and needs. Get off the ground quickly using one of our pre-designed Climate, Engagement or Customer Satisfaction Surveys or create your own! Customise the rating scale, add multi-choice questions or create space for open-ended feedback.
What do HR surveys consist of?
Engaged staff and satisfied customers are great advocates for your business. Engaged employees go beyond the desired outcomes to produce an extraordinary work ethic. Customers help spread the word about your business enhancing brand awareness. FinxS® HR Surveys allow organisations to measure critical business criteria and behaviours relative to employee engagement and customer satisfaction to drive real change.
The HR Survey reports allow organisations to capture an image of their current employee engagement and customer satisfaction levels. The resulting reports use a traffic light system so HR professionals can easily spot trends in the data. Using the surveys, organisations can recognise areas in which the business succeeds and areas which need further focus and development.
Utilise the Surveys to frame coaching, development and training sessions with insights from open feedback. Equip managers with data and action plans to improve the team and organisational performance. Collect feedback in real-time data to focus on key drivers that will make the most considerable impact on engagement, productivity and customer satisfaction.
HR surveys highlight areas of importance to an organisation's workforce, including specific teams and departments, to recognise high performing productive teams or where development is needed to increase performance. Bring these insights to the surface with workplace surveys to respond quickly and effectively. Track and compare data and performance over time to identify where development is happening, and extra support is needed.
HR Survey Features
- Team Segmentation - Set up and manage respondent groups based on team, organisational division, or location.
- Reporting – Compare engagement and satisfaction levels across teams and departments to identify attrition issues.
- Automation - Invitation, reminder, and thank you emails sent automatically to respondents.
- Customisation – Create and design your unique questionnaire.
- Off the shelf questionnaires also available
- Unlimited response groups and respondents
- An unlimited number of questions and question groups.
- White labelling - add your colours and logos to make it feel like your own software.
How HR surveys can help businesses?
Recognise common emerging themes amongst employees and customers. Apply the insights to a clear development plan to enhance satisfaction, engagement and brand loyalty.
Intuitive and easy to read reports highlight strengths and development opportunities of the organisation. Results can be grouped by organisational division and presented anonymously to facilitate open and transparent dialogue.
Understand your Customers
Consumers expect a smooth experience with your company. Positive levels of customer satisfaction are robust predictors of customer retention and brand loyalty. Invite your customers to provide feedback about your products, services and experience to capture their level of satisfaction. Draw on these data-driven insights to understand why a customer enjoyed their experience with your organisation and eliminate factors that may harm customer satisfaction. Transform your customers into advocates of your business.
Measure Current Company Performance
Measure how the entire organisation, parts of the organisation, or any other group of people, behaves or feels in their current environment.
Collect and analyse data to form a development action plan. Gather employee feedback on a regular basis to contribute to on-going development of company performance. Use HR surveys on an annual or biannual basis and compare insights from year to year track and measure development efforts.
Develop Employee Satisfaction
Organisations with an engaged workforce outperform their competitors. Engagement strategies help to reduce staff turnover, retain top talent, increase productivity rates, and improve workplace culture. The most effective way to obtain feedback and accurately measure employee engagement is by using an employee engagement survey. Feedback from the survey can demonstrate what drives employee engagement in the workplace so you can replicate and reinforce these initiatives across the broader organisation.
Customer Retention and Corporate Climate
One of our international clients, an importer and a wholesaler of electronics found themselves rapidly losing their resellers. The company imports and wholesales electronics for business use and offers training and support for their resellers. They maintained a significant position in the market as one of the market leaders.
Everything seemed to perform well. The products were top of their class with new products launching often.
The financial control sent a message to the executive management team that the growth of the purchases by the best resellers had stopped and some minor resellers had also stopped purchasing. Most resellers also sold products from other companies, and it was the markets that defined which products they brought.
The company could not find an apparent reason for the decline. So the company decided to run a customer satisfaction survey with the FinxS Survey tool. The purpose was to identify the cause of declining sales.
The survey asked for feedback on not only the initiatives of marketing and sales but also upper management and logistics. All resellers received a link to complete the online survey.
After collecting all the responses, the company produced a report to identify trends and development areas. The survey report identified a clear gap between the level of communication from the company and the customer expectations and requirements.
The company then followed the initial customer satisfaction survey with a climate survey. The purpose of the second survey was to look internally for any problems that might be the cause of the lack of communication. The results of the second survey identified the two units with the most contacts with customers, logistics, and service were not all motivated in what they were doing.
Results of the low morale included missed deliveries, missing items, and delays. Employees were slow to answer customer complaints and appeared somewhat indifferent. The customer service teams supported the customers reactively and not proactively. They waited for customers to contact them rather than providing updates. It was now clear why the customers had reduced their purchases and transferred to competitors products.
The response to these issues was fast. The company restructured its departments and staff and replaced their old bonus system with a new one that supported the motivation of the employees. Simultaneously, the company conducted visits to their clients. The purpose was to listen, launch new products, give additional training and regain customer trust.
Within six months, it was evident that the action taken contributed to a sales increase. A repeat customer satisfaction survey highlighted a 20% increase in the critical areas and close to the corporate average. The company continued to roll out customer satisfaction and climate surveys half-yearly to ensure their employees were performing, and customers were happy.