John (not his real name) was a well-qualified and experienced serviceman, who was well-liked by customers and staff alike. He was a team player and respected by all who worked with him. Feedback from customers could not have been better.
But John, after some ten years in his role, decided it was time for a change and as there were no opportunities for advancement in the organisation he worked for, he decided to talk to a well-respected recruitment consultant. Being a personable individual, the recruitment agency took an immediate liking to him and because of his experience they decided that he was ready for a management role. His testimonials were glowing and his employer of the time told the recruiter that he would reemploy him without hesitation. He “ticked all the boxes” for a role in the same industry, as a manager for a competitor. But the recruiter had overlooked one very important aspect - John’s behavioural style.
John took up his new role with vigour but found that his new employer’s company had a different culture. He also learned that the role had become available because his predecessor had resigned after only a few months in the job and the reason/s soon became obvious to John.