One of the most critical elements in creating a stable and secure business is reducing employee turnover. Employee turnover is a high cost to businesses, requiring extreme amounts of time and money. Extended DISC assessments are among the most effective ways to stabilise your business and ensure employee turnover is low. Let's explore a case study of a leader in a car dealership.
Calvin struck me immediately as someone who could understand the big picture, especially when it came to his employees. He can align his strategy with his people. However, Calvin's most remarkable trait was his ability to quickly thin-slice the information while not immediately jumping to the obvious conclusions.
Calvin leads the salespeople of seven dealerships. Let me tell you – it is no easy task. It is a very competitive retail environment where customers make one of their most expensive and emotional buying decisions. The salespeople work long hours, on full commission, and, in a typical dealership, they seem to change employers at a faster rate than Hollywood stars their spouses. Usually, employee turnover is a problem that costs the dealerships a lot of money and creates constant headaches.
One afternoon, I was sitting in Calvin's office discussing how he was using the information Extended DISC assessments provide.
"Have you identified what employee behaviours create success for you?" I asked him.
"What do you mean?" Calvin asked right back.
"Well, do you know, for example, what styles of employees tend to sell most cars every month?" I continued.
"Of course. Let me show you."